Retail and Consumer Credit Disputes

Legal Dispute Resolution

Consumers have rights when contracting for goods and services. The rights and obligations of the parties can be complicated further if they are paid for under a hire or hire purchase agreement.

The nature and value of many disputes often makes it disproportionate for retailers and consumers to instruct solicitors. If your claim is in relation to a purchase of a small value (ie under £5,000 in value), you should visit https://www.adviceguide.org.uk for general guidance.

In certain circumstances, it is proportionate to litigate. The most common claims we deal with, on behalf of retailers and consumers, relate to:

  • Breach of contractual and statutory rights. These primarily relate to the supply of defective or unsuitable products.
  • Warranty claims.
  • Enforceability of credit agreements and termination of such in default.
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